The technical assistance is always guaranteed in direct way or through technical assistance made by Rama’s Agents worldwide.
The objective is to guarantee a quick and efficient assistance and for this purpose Rama is also able to supply a tele-assistence service:
• diagnostic type: Rama check the fault together with the customer help and proceed with a diagnostic analysis.
• diagnostic – resolutive type: through the modem connection, Rama check the fault cause and solve the problem by operating at distance;
• support type: electronical intervention at distance as support to a RAMA technician on customer’s site or giving a direct support to the customer.
RAMA supplies a complete list with each part associated to a code in order to make the request more easy and quick.
This list is suitable in the working and maintenance manual.
Spare parts – information on machines working and maintenance manuals: firstname.lastname@example.org