Assistance
The technical assistance is always guaranteed in direct way or through
technical assistance made by Rama’s Agents worldwide.
The objective is to guarantee a quick and efficient assistance and for
this purpose Rama is also able to supply a tele-assistence service:
• diagnostic type: Rama check the fault together with the customer
help and proceed with a diagnostic analysis.
• diagnostic – resolutive type: through the modem connection
, Rama check the fault cause and solve the problem by operating at distance;
• support type: electronical intervention at distance as support
to a RAMA technician on customer’s site or giving a direct support
to the customer.
Administrative office: amministrazione@rama-web.com
Commercial office: commerciale@rama-web.com
Technical office: tecnico@rama-web.com
Purchase office: acquisti1@rama-web.com
Electrical – software assistance: elettrico@rama-web.com
SPARE PARTS
RAMA supplies a complete list with each part associated to a code in
order to make the request more easy and quick.
This list is suitable in the working and maintenance manual.
Spare parts - information on machines working and maintenance manuals: ricambi@rama-web.com